FAQ | IRVINS US

Orders and Shipping

Products

General

Orders and Shipping

What are the shipping options and fees?

You have the option of selecting shipping via UPS; shipping fee varies by location and the quantity purchased.

Can I edit or cancel my order once it’s been placed?

All orders, once submitted are final. If you’d like to edit or cancel your order, please e-mail hello@eatirvins.com as soon as you can and if it has not already been processed, we’ll try our very best to accommodate your request.

How long will it take for my order to be processed?

Orders will process within 1-2 business days. From there we’ll ship it out and send you your tracking number once it’s out the door. If you have any questions regarding your order, please email us at hello@eatirvins.com.

How long will it take for my order to arrive?

Order received before 12pm EST will process within 1 business day. For orders received after 12pm EST, it will process the following business day. From there we’ll ship it out and send you your tracking number once it’s out the door. If you have any questions regarding your order, please email us at hello@eatirvins.com.

How do I track my package?

You’ll receive a shipping confirmation with your tracking number as soon as your order ships out. You may need to give the tracking number 24 hours to update after you receive it.

Do you offer expedited shipping?

At the moment, we do not offer expedited shipping. If you have any questions regarding your order, please email us at hello@eatirvins.com.

Do you ship internationally?

You may check out our regions.

What is your return/exchange policy?

We do not allow for any refunds or exchanges unless there was a discrepancy in the delivery order where the incorrect product or quantity was received. Please reach out directly to hello@eatirvins.com if you have any delivery discrepancies.

Why can’t I add more than 10 bundles to my order?

Currently, we permit a purchase maximum of 10 bundles per order.

How do I modify or cancel my subscription?

Your subscription is risk-free. Cancel or skip anytime; just do it 2 days prior to your next order date. You'll always receive an email 3 days before your next order is processed.

To cancel or modify, log in to your account.
Click Manage Subscriptions, then click Cancel next to the product(s) you wish to cancel.

Products

Where can I purchase IRVINS snacks?

You can purchase our snacks right here at eatirvins.com. If you’re looking for a physical location, please check out our store locator for the closest retail outlet.

What are the different sizes of IRVINS snacks?

We currently offer two sizes for our IRVINS snacks. We have a big bag which is 8.10 ounces, and a small bag that is 3.7 ounces.

What is the shelf life of IRVINS snacks?

The shelf life for our snacks ranges from 6-12 months. We recommend you consume IRVINS snacks within 1 week after opening. Always reseal the pouch tightly and store in a cool dry place.

Do you sell IRVINS snacks individually?

Currently we only sell bundles on eatirvins.com. To purchase individual pouches, please go to our store locator for a physical retail outlet near you.

What is Salted Egg?

Salted egg is the main ingredient in our premium homestyle recipe. We use high quality salted duck egg yolk which is a Chinese speciality made by curing duck eggs in brine or salted charcoal.

What is “Hot Boom”?

Hot Boom refers to the spicy versions of our salted egg snacks. If you’re looking for a kick, try our Spicy Salted Egg Potato Chips and Spicy Salted Egg Cassava Chips.

What makes IRVINS the original and best Salted Egg snack?

IRVINS Salted Egg snacks originated in Singapore from Irvins Live Seafood Restaurant back in 2008. Founder Irvin Gunawan quickly realized the popularity of the Dangerously Addictive snacks and began expanding across Singapore, and eventually overseas. Our salted egg snacks are formulated by expert chefs in Singapore, using the best ingredients such as real salted egg yolk, aromatic curry leaves, and vibrant chili peppers.

How can I purchase the Salted Egg Fish Skin?

Currently, we are unable to offer Salted Egg Fish Skin for sale in the U.S. Please subscribe to our email list and follow us on Instagram, as we will be introducing new items in the coming months and you’ll be the first to know when Fish Skin is available.

Do your snacks contain any known allergens?

Our snacks contain egg, milk, soy, wheat, and tree nut. Snacks are produced in a factory where fish products are also handled.

Are your snacks gluten-free?

No. Our snacks contain wheat.

Are your snacks vegetarian or vegan?

No. Our snacks contain salted egg and milk.

Why does it seem like my chips are all broken/crushed?

If you'll notice in our pictures, our chips are actually purposefully in those bits because we lovingly hand-mix our chips with real salted egg and other chef-crafted ingredients, then bake them right into the chip (as opposed to other brands who just "spray" a powdered flavoring onto the chip). This extra special care into flavoring our chips is what makes IRVINS so #DangerouslyAddictive. In fact, we even recommend you give your bag an extra good shake to properly distribute all the salted egg goodness before you dig in.

General

What is your return/exchange policy?

Collaborations & Partnerships?

We’d be more than happy to potentially collaborate or partner with you. Please email us at hello@eatirvins.com and we’ll be in touch shortly.

Can’t find the answer?

Please get in contact with us at hello@eatirvins.com and we’ll get back to you as soon as we can!